CenterWell Non-Discrimination Statement

 

 

CenterWell Senior Primary Care complies with applicable Federal civil rights laws and does not discriminate or exclude people because of their race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services. CenterWell Senior Primary Care:

 

  • Proporciona a las personas con incapacidades modificaciones razonables y asistencias y servicios auxiliares gratuitos y apropiados para comunicarse de manera efectiva con nosotros, como por ejemplo:
    • Intérpretes de lenguaje de señas calificados
    • Información escrita en otros formatos (letras grandes, audio, formatos electrónicos accesibles, otros formatos)
 
  • Brinda servicios gratuitos de asistencia con el idioma para personas cuya lengua materna no es el inglés, tales como:
    • Intérpretes calificados
    • Información escrita en otros idiomas.

 

If you need reasonable modifications, appropriate auxiliary aids, or language assistance services contact 877-320-1235 (TTY: 711), from 8 a.m. to 8 p.m., Eastern time. If you believe that CenterWell Senior Primary Care has not provided these services or discriminated on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services, you can file a grievance in person or by mail, or email with CenterWell Senior Primary Care’s Non-Discrimination Coordinator at P.O. Box 14618, Lexington, KY 40512-4618, 877-320-1235 (TTY: 711), or patientaccessibility@centerwell.com. If you need help filing a grievance, CenterWell Senior Primary Care’s Non-Discrimination Coordinator can help you.

 

También puede presentar una queja en la Oficina de Derechos Civiles del Departamento de Salud y Servicios Humanos de EE. UU., de manera electrónica a través del portal de quejas de la oficina de Derechos Civiles disponible en https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, o por correo postal o teléfono al:

 

  • U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Room 509F, HHH Building Washington, D.C. 20201. 800-368-1019, 800-537-7697 (TDD).